Effective Date: 01 July 2025
Welcome to Specialist Valve Services Ltd (“SVS”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://www.svservices.com. Please read this policy carefully to understand how we handle your information.
Who We Are
Specialist Valve Services Ltd is a provider of specialist services in [insert your core offerings here, e.g., facilities management, industrial maintenance, etc.]. We are committed to protecting your privacy and handling your data in an open and transparent manner.
Information We Collect
We may collect and process the following personal information:
a. Information You Provide:
- Name
- Email address
- Phone number
- Company name
- Any personal data included in messages sent via contact forms or email
b. Information We Automatically Collect:
- IP address
- Browser type and version
- Device type
- Time zone setting
- Browsing behavior and analytics data via cookies (e.g., Google Analytics)
How We Use Your Information
We use your data to:
- Respond to your enquiries or service requests
- Provide and improve our services
- Monitor and analyze website usage
- Comply with legal obligations
- Send you updates or marketing (only if you’ve opted in)
Legal Basis for Processing
We process your data under the following lawful bases:
- Consent – where you’ve given us permission (e.g., marketing emails)
- Contract – to provide services or information you’ve requested
- Legitimate Interest – to manage and improve our business and services
- Legal Obligation – to comply with applicable laws and regulations
Cookies and Tracking Technologies
We use cookies to enhance your experience on our Site. Cookies help us:
- Understand how you use the Site
- Improve performance and user experience
- Remember your preferences
You can manage your cookie preferences through your browser settings. See our [Cookie Policy] for more details.
Sharing Your Data
We will never sell your data. We may share it with:
- Service providers acting on our behalf (e.g., web hosting, analytics providers)
- Legal or regulatory authorities if required
- Third parties in connection with a business transfer or sale
All third parties are required to respect your data privacy and only process it as instructed by us.
Data Storage and Security
We take reasonable steps to protect your data using encryption, secure servers, and access controls. However, no internet transmission is 100% secure.
Your data is stored in the UK or EEA, or in trusted third countries with adequate protection as determined by the UK government or EU Commission.
We take reasonable steps to protect your data using encryption, secure servers, and access controls. However, no internet transmission is 100% secure.
Your data is stored in the UK or EEA, or in trusted third countries with adequate protection as determined by the UK government or EU Commission.
Data Retention
We retain your personal data only as long as necessary for the purposes it was collected, or to comply with legal obligations. If you request deletion, we will act promptly, unless we are required to retain it by law.
Your Rights
Under UK GDPR / EU GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict how we process your data
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the ICO or relevant supervisory authority
To exercise your rights, please contact us at sales@svservices.com
Third-Party Links
Our website may include links to other websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it regularly.
Contact Us
Specialist Valve Services Ltd
Silvertrees Drive
Westhill
Aberdeen
AB32 6BH
+44 (0) 1224 278840